Support Center & Guides

Learn how to set up Stremio and activate the Add-on on your account in under 3 minutes.

1. Download Stremio

• Computers: Download installer from stremio.com/downloads.
• Mobiles & Tablets: Search for "Stremio" in the Google Play Store.
• Smart TV / Fire TV: Search in your TV's app store.
• iPhone / iPad: Go to web.stremio.com in Safari and add it to your home screen.

2. Create an Account

1. Open Stremio and select Sign Up.
2. Enter your email, choose a password and confirm the verification email in your inbox.
3. Log into the app with those credentials.

3. Language Settings

• Go to Settings (gear icon) → Interface Language and pick your preferred language.
• Under Subtitles, set the Primary Language to your preferred language.

4. How to Install Our Add-on (View Cinema)

1. Step 1: Go to /panel in your browser and log in with your credentials.
2. Step 2: On your account main tab, click the green Open in Stremio button to install automatically, or the red Copy Link button.
3. Step 3: Open Stremio and go to the Add-ons menu (puzzle piece icon on side menu).
4. Step 4: Paste the URL in the search bar, press Enter and install the View Cinema Add-on. Done!
5. Step 5: Add Subtitles. If you want subtitles, go to your account panel (section Add Stremio Subtitles), click Copy Link for OpenSubtitles v3 or v1, paste it into Stremio Add-ons search and install it the same way.

5. Quick Troubleshooting

• Cannot log in: Make sure there are no extra spaces when entering your email and password.
• Add-on does not appear: Ensure you copied the exact link from the web panel (must end in /manifest.json).
• Playback stuttering: Connect to 5 GHz Wi-Fi. In Stremio settings, set Torrent Profile / Cache to 2GB or higher.

This message appears because Auto Frame Rate Matching (AFR) is enabled. When starting 24fps content (movies or series), the player switches the screen refresh rate to 23.976 Hz to prevent judder, and your TV displays a notification confirming the change.

Solutions to Remove the Notification

1. From App Settings (Stremio / Kodi / Player)

If you are using Stremio or a similar player:

1. Go to app Settings (gear icon).
2. Select Playback.
3. Look for Match Frame Rate (AFR).
4. Set to Disabled.

Note: Disabling this clears the popup immediately, although content will play at standard TV refresh rate (60Hz default).

2. From Android TV / Google TV / Chromecast Settings

If enabled system-wide on Android TV:

1. Open system Settings on your TV / Box.
2. Go to Display & Sound → Match content frame rate.
3. Change setting to Never or Disabled.

3. Keep AFR Active Without Overlay Alerts (Android 12+)

If running Android 12 or higher and want to keep smooth AFR without the floating popup:

1. Go to Settings → Apps → See all apps → Show system apps and disable Display over other apps (overlay) permission for the video player app.

While playing video on Stremio, the phone screen locks automatically due to inactivity. This is caused by aggressive power-saving policies.

Solution

Step 1: Allow Unrestricted Battery Usage

1. Open Settings on your phone.
2. Go to Apps.
3. Find and select Stremio.
4. Tap Battery.
5. Select Unrestricted (or Allow background activity / Do not optimize).

Step 2: Restart Your Phone

1. Hold the power button.
2. Tap Restart.
3. Wait for phone to reboot.

Step 3: Test Playback

1. Open Stremio.
2. Play a video for several minutes.
3. Verify screen stays awake and phone no longer locks.

If the Problem Persists

• Check Sleeping Apps: Go to Settings → Battery & Device Care → Background usage limits and ensure Stremio is not listed in Deep sleeping apps.
• Keep Stremio updated to the latest version.
• Restart phone after modifying battery settings.

Expected Result: With Battery → Unrestricted enabled and after a reboot, Stremio will maintain playback without screen sleep.